Leadership to
success
Responsibility for successful transformational change sits fairly on the shoulders of Leaders.
But too often, the focus of Leaders shifts with the 'day to day', and they struggle to bring the organisational change to fruition.
Leaders own the agenda from design to realisation
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Leaders must have the capability and commitment to the change journey. They need to create, seed, ignite, communicate and drive the change, engaging with and owning their teams on the journey. Debate, decide and own organisational delivery.
Build and articulate the change foundations
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Ensure all team members understand the case for change – be clear and unwavering in the reasons for change, and who and how it will benefit employees and the customer experience.
Invest in the middle
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Engage and invest in middle and first line managers hard and early. Ensure they are overt advocates for the change, and have the ability to coach and support their teams on the change journey.
Evolution without revolution
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Maximise the benefit of change whilst minimising frontline and customer impact. Structure your change as a clear pathway of manageable and understandable stepped increments across, people and technology.
